Are you tired of spending hours searching for customer information? You're not alone!
Many fast-growing companies struggle to know their customers well enough, as customer information is often scattered across different teams. Research from McKinsey & Company shows that customer teams spend 20-30% of their time looking for information, leading to confused customers and less-than-ideal experiences.
The problem: fragmented customer information​
With sales, marketing, customer success, and support teams each holding different pieces of customer information, it's tough to provide personalized experiences. This fragmentation takes a toll on customer satisfaction, which decreases by 13% for every additional minute a customer service representative spends searching for information.
The solution: timeline - Your key to customer 360​
This is why we’re excited to introduce timeline, a game-changing tool that provides a full 360-degree view of your customers. Timeline is fundamental in enhancing customer experience while improving customer satisfaction and retention. With timeline, fast-growing teams can:
- Solve customer problems on-the-spot, by understanding the full context behind the issue.
- Personalize the customer experience using their recent interactions with the company to guide the next best action.
- Iterate faster when building and delivering the solutions that customers actually need.
How timeline works: seamless integration with customerOS​
Timeline is easy to use. Built on top of customerOS, it lets you connect all your favorite SaaS tools and databases. Within minutes, you’ll have a complete, unified customer view that helps you solve customer problems quickly and efficiently by providing all the context you need for immediate action.
Transform your business with timeline​
Timeline gives you insights into:
- Webpages your customers have visited
- All phone calls, emails, video calls – every conversation with your customers across every channel
- Purchase and payment history
- Customer notes, tickets, and more synced from 100+ integrations like Hubspot or Zendesk
- Important documents and attachments, like invoices and contracts
…and more.
Your customer experience is all about the shared moments between you and your customers. With timeline, your team can craft a story that’s as unique and profoundly meaningful as each of your customer relationships.
Ready to take your customer relationships to the next level?​
Experience the benefits of the customerOS timeline for yourself! Schedule a demo today and unlock the power of customer 360 to enhance customer experience while improving customer satisfaction and retention. 🚀
