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· 3 min read
Jonty Knox

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Before your Customer Success team even gets their hands on a new account, a whirlwind of interactions has taken place. A flurry of emails sent, virtual meetings held, and communication channels buzzing. Proposals have been swapped and agreements sealed. Signed, sealed, and delivered contracts are the norm.

But here's the million-dollar question: How much of this vital info actually lands in the hands of your Customer Success Managers (CSMs)?

How can we help?
How can we help?